Got a question? Ask Lawmail

Send your questions to Lawmail

Can't find the info you are looking for?Got a problem you can’t solve?

If you're under 25, or an adult asking on behalf of a person under 18, you can send your questions to Lawmail and we will email an answer to you in under 10 days. Urgent matters are dealt with more quickly.

Go to Lawmail. It’s free and confidential.

All donations over $2 are tax deductible.

What do I look out for in advertisements?

 
                  ===== Insert text regarding state=WA here. ======                 
 

Advertisements (or ads), in any form (like posters, TV ads, Magazine ads or even Facebook ads) have to be accurate and not misleading.

  • Phone companies can’t use the words ‘unlimited’, ‘no exceptions’ or ‘free’ to advertise a mobile phone or network service, unless it’s true. Here are some examples:
    • If your phone company says that your internet service is ‘unlimited’, they can’t say in the fine print that after you use a certain amount of data, your internet speed will become slower.
    • Phone companies can’t say that your mobile phone is ‘free’ unless it actually is free. That means that you will not be paying the phone off over the term of your contract or paying for the phone by paying extra charges (e.g. higher call costs).
  • Phone companies are not allowed to use the word ‘cap’ to advertise a new offer unless they are talking about a service with a hard cap (i.e a maximum limit that you will not be charged over).
  • Phone companies can’t advertise or promote network coverage unless it’s usually available to customers in the advertised coverage area.

Coverage checklist

Before signing up to a contract:

  • Check network coverage details on the phone company's website. This will help you decide whether you should sign up with a particular service provider. Make sure that your home and place of work are covered BEFORE you sign up.
  • Print and keep any information that you find about your phone company's coverage in your area. You may need it later if your coverage isn't up to scratch. 
  • Ask your service provider if they give a network guarantee. Some phone companies allow you to terminate your contract with if your coverage is unsatisfactory. All you need to do is give your phone back to your phone company with the packaging and accessories and pay for what you have used until your cancellation goes through.


Last reviewed June 2013.



Send your questions to Lawmail

Can't find the info you are looking for? Got a problem you can’t solve?

If you're under 25, or an adult asking on behalf of a person under 18, you can send your questions to Lawmail and we will email an answer to you within 10 days. Urgent matters are dealt with more quickly.

Go to Lawmail. It’s free and confidential.