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Complaints about Police

VICTORIA

I think the police or a PSO has treated me unfairly – can I make a complaint?

Although the police and PSOs in Victoria have special powers, there are also rules they have to follow when they are using them.  If you think police have treated you unfairly or have broken their own rules, you can make a complaint about them.   It’s a good idea to make a complaint as soon as possible after the problem happened because it’s more likely that you will be believed.  But even if it has been a while, you still have a right to make a complaint.

Different things can happen if you make a complaint. For example the authorities you contact might just decide to talk about the complaint with you, or they may decide to investigate or discipline the officer. In other words, it doesn’t always happen but police can get in trouble with the law too.

You might want to complain about a police officer if they:

  • intimidated you
  • were unreasonable or unfair
  • hurt you
  • damaged your stuff
  • asked for a bribe
  • did something else that was inappropriate or improper
  • discriminated against you:

If you feel that the police discriminated against you, for example because of your age, race, sexuality, gender identity, religion or other personal characteristic, you may be able to make a complaint to an anti-discrimination body in your state or territory. 

If this has happened to you, please send us a Lawmail and we can give you advice about the best organisation to make your complaint to.

What should I include in my complaint?

If you want to make a complaint about the police, it’s a good idea to give as much information as possible so that the person looking at your complaint can look into what has happened.  You don’t have to give your name, but if you want a response, then it’s a good idea to include it.  Things you should include in your complaint are things like:

  • your name and contact details
  • where the incident happened
  • what time it was
  • the name of the officer who was involved
  • the station the officer was from (if you know it)
  • names of any witnesses that were there
  • what happened – try to give as much detail as possible
  • any documents or photos you have to back up your complaint, like photos of your injuries
  • what you want from the complaint – an apology, reimbursement for damage etc


You should make sure you sign your complaint if you are putting it in writing, and keep a copy of it. If you are sending it by email, you should keep a copy, for example by taking a screenshot on your phone or computer. 

How do I make a complaint?


You can make a complaint about the Victorian Police in a couple of ways:

  • if it’s a less serious thing (for example it doesn’t involve assault or theft), you can make a complaint directly to Victoria Police by:
  • if you believe the police behaviour was more serious or very inappropriate, you can make a complaint to the Independent Broad Based Anti-Corruption Commission.   The Commission is separate from the Victorian Police.


You can find out more about making a complaint to the Independent Broad Based Anti-Corruption Commission: https://www.ibac.vic.gov.au/reporting-corruption/complaints-form



This page was last updated on the 31st of May 2015

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