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What information MUST appear on my bill?

 
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Your phone company must ensure its bills are easy to read and contain relevant information such as

  • The billing period,
  • The due date for the billed charges and the due date for any money you haven’t paid from previous periods,
  • The name of the offer or plan you’re on and are being billed for,
  • A description of the charges included in the bill (how much you spent on text, MMS or calls) ; and
  • A telephone number for you to call if you have questions about your bill.
If you ask for it, your phone company must give you something called an itemised bill. An itemised bill will tell you how much you spent on each call, SMS or data.

 

WARNING:

On your bill, your phone company doesn’t have to tell you what your monthly allowance is. If you forget, you can find out by calling your customer service hotline.

 

Last reviewed June 2013



Send your questions to Lawmail

Can't find the info you are looking for? Got a problem you can’t solve?

If you're under 25, or an adult asking on behalf of a person under 18, you can send your questions to Lawmail and we will email an answer to you within 10 days. Urgent matters are dealt with more quickly.

Go to Lawmail. It’s free and confidential.