Got a question? Ask Lawmail

Send your questions to Lawmail

Can't find the info you are looking for?Got a problem you can’t solve?

If you're under 25, or an adult asking on behalf of a person under 18, you can send your questions to Lawmail and we will email an answer to you in under 10 days. Urgent matters are dealt with more quickly.

Go to Lawmail. It’s free and confidential.

All donations over $2 are tax deductible.

Your One-Stop-Shop

Here you’ll find links to information, tips and people or organisations to contact if you need help. We hope you’ll find what you’re looking for in just a few clicks.

If you need legal advice about your mobile phone rights or responsibilities,  send us a Lawmail.

  • Know your legal rights
  • Mobile services to watch out for
  • Check your coverage
  • Compare phone plans
  • Alerts and info you should receive
  • Dealing with your bill
  • Problems with your mobile phone
  • Problems with your service
  • Dealing with bill-shock
  • Dealing with debt
  • Making a complaint

 

Before you sign up or buy

If you’re about to go shopping for a new mobile or plan, prepare before you shop by learning about your consumer rights and mobile services you should be careful about using.

Know your legal rights

  • Checkout’s TV episode about mobile phone rights
  • ACCAN's info about your rights

Mobile services to watch out for

See our page on Mobile Services to Watch Out For


Shopping for a mobile phone or plan?

Are you looking for a new mobile phone? Here are some useful links to check your coverage and compare different mobile phone plans. 

Check your coverage

Compare mobile phone plans

  • Tips for buying a mobile by ASIC
  •  ASIC’s Mobile Savvy animations – a great resource for 10-13 year olds

After you’ve signed up or bought a mobile

Here are some useful links to help you deal with your bill, avoid bill-shock and debt and learn about the alerts and info your phone company must give you.

Alerts and info you will receive

See our page on Alerts and Info You Can Expect from your Phone Company

Dealing with your bill

See our page on Dealing with Your Bill

Learn how to avoid bill shock and understand billing and usage alerts with ACCAN’s Phone App


If something goes wrong

If something has gone wrong, you’re not alone. Find out what to do and where you can get help if you’re bill shocked, in debt, if you’d like to make a complaint, if you need advice about money or if you have a problem with your service.

Problems with your mobile phone

  • NSW Fair Trading’s info about what to do when something goes wrong with your mobile
  • You can set reminders for your warranties by downloading ACCC’s phone app
  • ACCC’s info on getting a repair, replacement or refund   

Problems with your service

Making a complaint

  • ACCAN’s Info on making a complaint
  • The ORS ACT’s checklist for making a complaint
  • Click here to make a complaint
Dealing with Bill-shock
  • ACCAN’s info on dealing with bill-shock
  • ACMA’s tips to avoid bill-shock on 4G phones

 

Dealing with debt

  • ACCAN’s tips if you can’t afford to pay
  • ASIC’s info about debt collectors
  • CCLS NSW’s info about debt collectors

 

Financial Counselling

Suggestions for free financial counselling

Financial Counsellors' Association of NSW


Dealing with a legal problem

If you need legal advice about your mobile phone rights or responsibilities,  send us a Lawmail.

Or, you can contact the Consumer Credit Legal Centre NSW

 

Last reviewed June 2013.

 

   
**************************************************************************************
  Insert text regarding ALL STATES here.
  You can choose to insert either:
     · Content that directly applies to ALL STATES of Australia.
     · A footnote that will be seen below the existing content of each state.
**************************************************************************************