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Mobile Phones

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Are you shopping for a new mobile phone? Are you having trouble understanding your bill or your contract? Would you like to know if you can get out of your contract?

Here you’ll find all the information you need about your mobile phone, your rights and responsibilities and ways to keep your bill under control and stay out of debt. You’ll also find out how to make sense of tricky terms and conditions in your contract and where to get help if you need it.

We’ve structured our materials to walk you through the whole process of owning a mobile phone beginning with before you sign up or buy, shopping for a mobile phone or plan, after you’ve signed up or bought right through to what to do if something goes wrong.  You’ll find everything you need to know under each step of the process.


BEFORE you sign up or buy, find out:

If you're shopping for a mobile phone or plan:

If you have already signed up for a phone plan or mobile phone...

If something goes wrong...

These mobile phone pages of Lawstuff were funded by the Australian Communications Consumer Action Network.


 This page was last reviewed in June 2013