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Consumer And Contracts

Australian Competition and Consumer Commission

This is the organisation that oversees the market for business to prevent anti-competitive trading, unfair market practices and concerns with product safety and liability. There are many publications in this site that are useful resources for consumers.

Choice

Before you spend your money, learn more about your rights as a customer and also learn about the products. This website has detailed information about organic food, computers and mobile phones, cars and insurance, health and many more products.

Australian Consumer Law

This webpage provides general information about consumer laws in each state and for Australia as a whole, with links to specific consumer resources for each state.

Complaint Line

This webpage provides information about what to do if you have a complaint regarding consumer affairs. The webpage also gives information about where to access a tribunal for each state.

Tenancy Check

This webpage provides information about tenancy tribunal processes in every state

It's Your Life

This webpage provides a list of links relating to consumer protection. This list includes links to Ombudsmen for each state.

Money Smart

This webpage provides valuable information about managing, borrowing and investing money, as well as information about scams and recovering your losses. They provide quizzes to test your knowledge of money managing and offer tools such as budget planners and interest calculators to help make managing money easier.

New South Wales

NSW Department of Fair Trading

The Department of Fair Trading provides information and assistance for consumer issues, motor vehicles, home building and renovation, credit, property and tenancy issues, plus co-operatives, licensing, associations and business name 

NSW Civil & Administrative Tribunal 

The Civil & Administrative Tribunal is an accessible and low cost service to resolve consumer related disputes in New South Wales. It also offers information on how to get help, how to prepare for a hearing, what to expect during a hearing and more.

Victoria

Consumer Stuff for Kids!

This webpage from the Victoria Department of Justice is a kid-friendly guide to being a consumer. It lists key terms for kids to know about being a consumer and provides activities to help kids to understand what being a consumer is. There is also information on the economy, branding and advertising. They provide flashcards and a wide range of activities, including a budgeting activity, so that kids can fully understand how to become a smart consumer.

Queensland

Queensland Office of Fair Trading Consumer Rights

This government webpage provides information about consumer rights and responsibilities for those living in Queensland.

South Australia

Goverment of South Australia Consumer and Business Services

This government webpage provides information and links for the benefit of consumers in South Australia. It also provides specific links to access consumer advice and to file a consumer complaint.

Western Australia

Department of Commerce Young Consumers Guide

On this webpage, the Department of Commerce provides information specifically relating to young consumers and the issues that may concern them. They outline being a smart shopper and provide videos to help youth understand the dangers of scammers. They also have a link to their consumer protection Facebook and Twitter pages.

Western Australia Consumer Protection

This Department of Commerce webpage provides links to general information about your consumer rights including shopping rights, warranties, refunds, and more.  

Northern Territory

Northern Territory Consumers Affairs for Youth

This webpage provides links to information relating to being a young consumer in the Northern Territory. Some topics include buying stuff, cars, credit, mobile phones, computers and more.

Tasmania

Tasmania Consumer Affairs and Fair Trading

This government webpage provides information about shopping, trading, renting, licensing, registrations and more for Tasmania.

Australian Capital Territory

ACT Making a Complaint against a Business of Trader

This webpage provides information about how to file a consumer complaint to the ACT Office of Regulatory Services.